Forløb i tilfælde af en garantisag
Enkelt, pålideligt, transparent!Er der problemer med din Einhell maskine eller din Power X-Change akku, som du har registreret via vores garantiforlængelse? Med vores service kan du nemt indsende din maskine eller din akku, hvorefter vi tager os af den videre afvikling.
How it works - your tasks
- Check if your Einhell product is still covered by warranty. To do this, log into your Einhell account to download the appropriate certificate for your Einhell device or Power X-Change battery under the warranty extension menu item. Alternatively, you can find the warranty certificate in the confirmation email we sent you in the course of the warranty extension. The certificate shows the maximum warranty period.
- Please email the completed warranty certificate to us or alternatively print the completed warranty certificate and send it through the post, ensuring you keep a copy for your records. See here for our contact information.
- Once your completed warranty form has been received by us we shall then inform you of all further steps of the returns process. We will provide you with information on the appropriate shipping options for your device and its safe packaging, or we can provide you with one of our competent service partners in your area. In this way we keep the periods short and process your request in the fastest possible time
Den videre behandling – vores opgaver
Så snart vi har modtaget din pakke, udføres en teknisk kontrol for at afgøre, om din maskine eller din akku skal repareres eller udskiftes med et tilsvarende produkt. Vores medarbejdere behandler hurtigst muligt din garantisag, så du snart igen kan omsætte projekter til virkelighed med din Einhell maskine.
Do you have questions?
For any question on your Einhell products or technical difficulties, please contact the service hotline.
+45 32 712 425
Mandag til fredag
08:00 - 14:30